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Terms & Conditions

Placing An Order

You can place an order with Nep-tunes Records either by email or right off the web. Simply add the item(s) you wish to purchase using the "Add To Cart" button. When viewing your cart or to check out use the “Basket” or “Checkout” buttons located on the website menu bar. Ordering online is easy and secure! All orders are SSL Encrypted to safeguard your bank card and personal information. 

Upon checkout you will be asked to create a new account or log on to an existing account prior to purchase. Once logged in you will be given the shipping methods and payment options for your country. International orders are available.

You must agree to the Terms & Conditions before confirming your order. Please be sure to provide the correct shipping and billing addresses.  

Delivery time

After your order is confirmed, you will receive a confirmation email with your invoice. We aim to have all orders shipped within 3 business days of receiving your payment or upon clearance of your check. You will be notified by email upon shipment of your item(s).

  

Shipping Details

  

All orders are shipped via USPS (US Postal Service).

US customers can choose from USPS Priority Mail and Media Mail. International customers have the option of First Class International or Priority International.    Insurance is available for an additional $2.00 with priority only.   

The price of these options will be displayed and added to the total cost upon checkout.

We aim to have all orders shipped within 3 business days of receiving your payment or upon clearance of your check. You will notified by email upon shipment of your item(s).

Customs information for international shipments

The cost of the merchandise you order is stated on the customs documentation for all international packages we ship. Any customs or import duties are levied only when the order reaches the destination country. Nep-tunes.org has no control over additional charges for customs clearance and these charges must be paid by the receiving party. If you have any comments or questions regarding customs documentation on your shipment, please email us.

Payment

Click here for payment options available in your select country.  Instructions for payment by Sepa transfer or check will be given to you after selecting your payment method and prior to confirming your order.  For customers using Sepa transfer, be sure to select Euros as your payment currency.

Privacy Policy

All information collected on our site will be kept confidential and will only be used for shipping and contact purposes and will not be sold or shared in any way.  Credit card information is not stored at our website.

Return Policy

We carefully pack every order to ensure that it will arrive to you undamaged and we have had great success in safe deliveries. In the event that your shipment arrives damaged, please notify us immediately.  Any claims for damages or discrepancies must be reported to me within five (5) business days of receiving your order.  Any refunds would be limited to purchase price.

Handling Fee

A handling fee of $1.20 will be added to all orders upon checkout to cover packaging and tracking costs. If you order more than one record at a time the handling fee will only be applied once.

Your Account

All customers must create an account providing their name and address in order to make a purchase through the website. Visit the My Account button on the menu bar to edit your account information, change your password, and view your order history or status of current orders. If you ever wish to close your account with Nep-tunes Records please notify me of your request by email.